Student Support
Registration Help
To register for your version of MyFamilyLab, you will need:
- A student access code The code is packaged with your textbook, or available for purchase on this Web site with a major credit card. (Return to the MyFamilyLab home page and click Students in the "Register or Buy Access" box.) You can also check with your bookstore to purchase a standalone access card. Your unique code will look something like this:
SMPLE – FRILL – TONLE – WEIRS - CHOIR – FLEES
- A valid email account Tip: use an account you'll keep for the duration of your course.
- Author, title, and edition of your textbook. You can generally find this information on the first few pages of your book. Ask your instructor if you are unsure.
- The MyFamilyLab platform that your instructor is using. Ask your instructor if you are unsure.
How to register a student access code
- Return to the MyFamilyLab home page.
- In the "Register or Buy Access" box, click Students.
- Click I already have an access code.
- Click I accept after reading the Pearson License Agreement and Privacy Policy.
- Do you have a Pearson Education account?
- If Yes – fill in your username and password (TIP! Choosing Yes and using your existing account will allow you to use the same username and password you use for your other Pearson products)
- If No – Create a username and password per the guidelines provided.
- If Not Sure – Enter your email address and click Search.
- Check or enter required information in the appropriate fields.
- Review and print your Confirmation and Summary page (a confirmation will also be sent to your email address).TIP! Be sure to take note of your username and password—write them down or save them on your computer in a place you will not forget.
Students, download one of our "How to" guides for detailed instructions on how to register for MyFamilyLab.
Still need registration help? Check out our Smartguide.
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Getting Started
Once you have registered, you can login and begin using MyFamilyLab!
How to log in
- Return to the MyFamilyLab home page.
- In the "Log In" box, click the button for your platform. Choose the same platform that you chose when you registered.
- Follow the on-screen steps, and enter your Login name and Password in the Fields provided.
- Click Login.
How to join a course
- Log in following the instructions above.
- Click Join a Course.
- Click Join your instructor's course.
- If your instructor gave you a Course ID, type the Course ID into the field provided and click Submit (TIP! Course IDs are case-sensitive) OR Search for your course by your Instructor’s last name, course name or school name (TIP! Make sure you have the correct spelling)
- Select your course from the options provided and click Continue.
- Click the Start Working button, or access the "How do I used MyFamilyLab?" User Guide.
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Search FAQs in our Online Knowledgebase
Have a question about getting started with MyFamilyLab, or have a support issue? Start by searching Frequently Asked Questions in our Online Knowledgebase.
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Contact Customer Technical Support
Still need help?
Visit our Customer Technical Support website at http://247pearsoned.custhelp.com.
Here you can:
- Search frequently asked questions.
- Ask a Question and receive a detailed response, monitored 24/7.
- Chat online with a live representative.
Visit http://247pearsoned.custhelp.com for chat support hours.
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