Instructor Support
Registration Help
How to request access
- Return to the MyFamilyLab home page.
- In the "Register or Buy Access" box, click Instructors.
- Click I need to request access.
- Choose the option that best describes your institution (e.g., “Two- or four-year college or university).
- Enter your email address in the fields provided.
- Select Yes, Agree to Terms.
- Fill out the required fields in Step 3, and click Submit. Your request will be submitted to Pearson for validation to ensure your status as an instructor. If your request is approved, an access code will be sent to the email address you provided.
How to register an instructor access code
- Return to the MyFamilyLab home page.
- In the "Register or Buy Access" box, click Instructors.
- Click I already have an access code.
- Click I accept after reading the Pearson License Agreement and Privacy Policy.
- Do you have a Pearson Education account?
- If Yes – fill in your username and password (TIP! Choosing Yes and using your existing account will allow you to use the same username and password you use for your other Pearson products)
- If No – Create a username and password per the guidelines provided.
- If Not Sure – Enter your email address and click Search.
- Enter your access code and click Next.
- Check or enter required information in the appropriate fields.
- Review and print your Confirmation and Summary page (a confirmation will also be sent to your email address). TIP! Be sure to take note of your username and password—write them down or save them on your computer in a place you will not forget.
Still need registration help? Check out our Smartguide.
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Getting Started
How to log in
- Return to the MyFamilyLab home page.
- In the "Log In" box, click the button for your platform. Choose the same platform that you chose when you registered.
- Follow the on-screen steps, and enter your Login name and Password in the Fields provided.
- Click Login.
For your students
Please provide your students with the following information to help them register for MyFamilyLab:
- Your school's zip code.
- Your platform - MyFamilyLab, MyFamilyLab CourseCompass, or MyFamilyLab Pegasus.
- Textbook information - including author, title, and edition.
- A GradeTracker "Class ID" if you plan to view student progress in GradeTracker. A Class ID will look something like CM123456).
For more information about student registration and login and to download "how to register" guides to hand out on the first day of class, see our Student Support page.
You can also view or show this MyFamilyLab Registration Tour.
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User's Guides
View and print instructions for using MyFamilyLab Pegasus by clicking the links below. You will need Adobe Reader (a free program you can install directly from the MyFamilyLab installation wizard) in order to view the guide.
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Search FAQs in our Online Knowledgebase
Have a question about getting started with MyFamilyLab, or have a support issue? Start by searching our Online Knowledgebase.
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Contact Customer Technical Support
Still need help?
Visit our Customer Technical Support website at http://247pearsoned.custhelp.com.
Here you can:
- Search frequently asked questions.
- Ask a Question and receive a detailed response, monitored 24/7.
- Chat online with a live representative.
- Phone toll free 800-677-6337.
Visit http://247pearsoned.custhelp.com for chat and phone support hours.
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Find Your Pearson Representative
If you would like to try MyFamilyLab, or learn more about resources supporting MyFamilyLab, please contact your Pearson representative.
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